Legal Entity: ilumi Technologies Ltd
Registered in: England & Wales
Company number: 16883192
Registered Office Address: 82A James Carter Road, Mildenhall IP28 7DE
By using any of ilumi's services, you agree to these terms and confirm you're authorized to use the tools and request services for the domain(s) provided.
By using this service and platform you confirm that you own the domain you want to inspect or have explicit permission from the domain owner. This applies to all services including audits, automations, and custom solutions.
ilumi offers an Optimal Website Audit service. Your website is scanned by our automated technology, covering the number of webpages included in the plan you chose. The ilumi team then reviews the collected data and your website, putting it into context to provide meaningful insights and expert recommendations.
You will receive the results for the provided domain at the email address you supplied during checkout. We share a user-friendly, secure report link that will be active for 90 days. Please refer to our privacy policy for more details.
We will remind you before the report link expires. You may request an extension if needed, but we reserve the right to decline such requests.
You choose your plan based on your website's size and needs, process the payment, and then receive a confirmation email. After that, you gain access to a link where you can submit your website for review and track the progress.
We aim to deliver the secure result link within 1 to 2 business days. In case of high demand or technical complexity, we may extend this timeframe and will contact you accordingly.
Please ensure your website is appropriate and publicly accessible before using this service. We do not access any pages that are behind login screens or not publicly available — just like anyone else, our service cannot audit restricted content.
If any sensitive information is publicly accessible on your website, it is your responsibility to secure it. We may flag such issues in the report to help you address them.
An ilumi team member will review your site and leave comments; however, we do not provide ongoing support beyond the initial audit delivery. This is a one-time audit service unless you purchase additional services.
ilumi offers custom automation services, software development, crawler solutions, and bespoke SEO solutions tailored to your specific needs. These services are provided according to terms outlined in a separate agreement discussed and agreed upon after both parties have decided to work together.
The separate agreement will specify deliverables, timelines, payment schedules, intellectual property rights, refund policies, support terms, and any other project-specific conditions. The general terms outlined in this document apply except where specifically superseded by the custom service agreement.
Our consulting sessions are conducted via video calls, during which we discuss the topics you made booking for. To arrange these sessions, we collect your contact email and any information you choose to share. We use this data solely to schedule the call and provide any agreed follow-up materials. Personal data related to consulting is stored securely and deleted 90 days after the session ends.
Neither you nor our team members are required to share video during the call. Recording, taking screenshots, or taking photos during any video calls or consulting sessions is strictly prohibited to protect everyone's privacy.
For sessions involving analytics or advertising platform access (such as SEM strategy sessions), if you grant us temporary access to your tools, we delete all access credentials promptly once the session concludes, ensuring your data remains secure.
Our consulting service is designed as a focused, one-time engagement; ongoing support is not included unless separately arranged and paid for.
All services are subject to availability. We reserve the right to refuse service or terminate service delivery if we determine that the domain or request violates these terms or applicable laws.
You must not request any ilumi service for websites you don't own or operate without explicit permission from the website owner. Websites such as social media platforms (e.g., Facebook, Instagram, TikTok), websites with explicit or illegal content, and websites that violate applicable laws are blocked and not available for ilumi's services.
You may not use ilumi's services to harm, harass, or gain unauthorized access to third-party websites or systems. Any use of our services for malicious purposes, including but not limited to competitive sabotage, data theft, or security testing without permission, is strictly prohibited.
Please refer to our Privacy Policy for how your data is handled. For audit services, data is session-based and never tied to your name, email, or domain for extra privacy. For other services, data handling practices are outlined in our Privacy Policy and any applicable service-specific agreements.
No user accounts are required for standard one-time services. All standard payments are securely processed via Stripe. We do not store any personal or card information.
For business clients requiring tailored invoicing or ongoing services, we can issue invoices upon request. Payment terms will be clearly outlined in the invoice or service agreement.
For ongoing services (such as automation subscriptions), payment is required according to the agreed schedule. Failure to maintain payment may result in service suspension or termination.
The ilumi platform, service methodology, design, branding, reports, and code (except custom crawler code delivered to you) are the property of ilumi. You retain full ownership of the content on your own domain.
For custom development services where code ownership is transferred upon full payment, you receive full rights to use, modify, and deploy that specific code. However, ilumi retains the right to use general methodologies, frameworks, and non-client-specific code in future projects.
You may not resell, redistribute, or publicly share ilumi reports, methodologies, or proprietary tools without written permission.
We are not responsible for any damages resulting from use or misuse of the service. The service and access to the platform are provided "as is," with no warranties, express or implied.
ilumi is not liable for any loss of revenue, data, rankings, or business opportunities resulting from following our recommendations or using our services. Our audits and recommendations are advisory in nature.
For automation and custom development services, ilumi is not responsible for issues arising from your implementation, hosting environment, third-party integrations, or modifications made after delivery.
Our total liability for any claims arising from our services shall not exceed the amount you paid for the specific service in question.
We reserve the right to suspend or restrict access to the platform and refuse service delivery if these terms are violated, if payment is not received, or if we determine that continuing service would violate applicable laws or our ethical standards.
For ongoing services, either party may terminate with written notice as specified in the service agreement. Upon termination, you remain responsible for payment of services rendered up to the termination date.
These terms may change at any time. We will notify existing customers of material changes where reasonably possible. Continued use of the service after changes are posted means you accept the updated terms.
For ongoing service contracts, significant term changes will be communicated directly, and you will have the opportunity to terminate the service if you do not accept the new terms.
If you export the results of an audit, download reports, or save shareable links, it is your responsibility to protect that information appropriately and in compliance with applicable data protection regulations.
Shareable report links expire after the stated period (typically 90 days for audits). Access links should not be shared with unauthorized parties.
For custom crawlers and automation solutions, any data collected or generated is your responsibility. Ensure your use complies with GDPR, UK DPA 2018, and other applicable privacy regulations.
Refunds are not available once the Optimal Website Audit has been delivered to you. ilumi audit services are one-time payments for professional website optimization insights meant to inform you about what can or should be improved—similar to what marketing agencies and consultants offer.
For other services such as automation services, custom software development, and bespoke solutions, refund policies are determined on a project-by-project basis and will be outlined in the separate agreement tailored to the project scope.
Before using the audit service, you are responsible for ensuring that your website is publicly accessible and not behind login screens, IP restrictions, or other access barriers. If unsure, consult your CMS support or website provider.
ilumi operates in compliance with EU GDPR, UK Data Protection Act 2018, and other applicable regulations. By using our services, you confirm that your use complies with all applicable laws in your jurisdiction.
You are responsible for ensuring that any data you provide or any websites you submit for audit comply with applicable privacy laws, copyright laws, and terms of service of third-party platforms.
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or use of ilumi's services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage users to contact us first to resolve any concerns or disputes amicably before pursuing legal action.
If you have any questions about these terms, our services, or your data, please contact us at: [email protected]
Our support team is available throughout the service delivery process. Response times may vary, but we aim to respond to all inquiries within 1-2 business days.
ilumi Technologies ltd
82A James Carter Road
Mildenhall
IP28 7DE
Registered in England & Wales
Company No: 16883192
