Terms of Use

1. Acceptance of Terms:

By using this service, you agree to these terms and confirm you’re authorized to use the tool.

2. Eligibility:

By using this service and platform you confirm that you own the domain you want to inspect or have explicit permission from the domain owner.

3. Use of the Audit Service:

First, your website is scanned by our smart automated technology, covering the number of webpages included in the plan you chose. Then, the Ilumi team reviews the collected data and your website, putting it into context to provide meaningful insights.

You will receive the results for the provided domain at the email address you supplied during checkout. We share a user-friendly, secure report link that will be active for 90 days. Please refer to our privacy policy for more details.

We will remind you before the report link expires. You may request an extension if needed, but we reserve the right to decline such requests.

You choose your plan based on your website’s size, process the payment, and then receive a confirmation email. After that, you gain access to a link where you can submit your website for review and track the progress.

We aim to deliver the secure result link within 1 to 2 business days. In case of emergencies, we may extend this timeframe and will contact you accordingly.

Please ensure your website is appropriate and publicly accessible before using this service. We do not access any pages that are behind login screens or not publicly available — just like anyone else, our service cannot audit restricted content.

If any sensitive information is publicly accessible on your website, it is your responsibility to secure it. We may flag such issues in the report to help you address them.

An Ilumi team member will review your site and leave comments; however, we do not provide ongoing support. This is a one-time audit service.

Please note that we do not offer refunds if you are unhappy with the service, and we do not offer discounts. However, we appreciate meaningful feedback to help us improve our service.

Consulting Service

Our consulting sessions are conducted via video calls, during which we discuss one of the topics you made booking for. To arrange these sessions, we collect your contact email and any information you choose to share. We use this data solely to schedule the call and provide any agreed follow-up materials. Personal data related to consulting is stored securely and deleted 90 days after the session ends.

Neither you nor our team members are required to share video during the call. If video is shared, recording or taking screenshots without explicit consent is strictly prohibited to protect everyone’s privacy.

For SEM strategy sessions, if you grant us temporary access to your analytics tools, we delete all access details promptly once the session concludes, ensuring your data remains secure.

Our consulting service is designed as a focused, one-time engagement; ongoing support is not included.

4. Prohibited Use:

You must not request website audit without website owner permission. Websites such as social media platforms (e.g., Facebook, Instagram, TikTok) and websites with explicit content are blocked and not available for ilumi's service.

5. Privacy:

Please refer to our Privacy Policy for how your data is handled. Audit data is session-based and never tied to your name, email, or domain for extra privacy.

6. Accounts and Payments:

No user accounts are required. All payments are securely processed via Stripe. We do not store any personal or card information.

7. Intellectual Property:

The platform service, design, branding, and code are the property of the platform. You retain full ownership of the content on your own domain.

8. Limitation of Liability:

We are not responsible for any damages resulting from use or misuse of the service. The service and access to the platform is provided “as is,” with no warranties.

9. Termination of Access:

We reserve the right to suspend or restrict access to the platform if terms are violated.

10. Modifications to Terms:

These terms may change at any time. Continued use of the service means you accept any changes made.

11. Exported or Shared Data:

If you export the results of an audit or save a shareable link (which expires after 30 days), it is your responsibility to protect that information appropriately.

12. Refund Policy:

Refunds are not available. This service is a one-time payment for a website SEO inspection meant to inform you about what can or should be improved—similar to what marketing agencies offer. Before using this service, you are responsible for ensuring that your website is publicly accessible and not behind login screens or IP restrictions. If unsure, consult your CMS support or website provider.

13. Support and Contact:

If you have any questions about this policy or your data, please contact us at: [email protected]